Our Training Policies and Guidelines
Please note that these must be read and agreed to before you commence training with us
Our training policies and guidelines have been put in place to protect not only our clients and ourselves but, most importantly, the best interests of the dogs we train.
As dog-lovers and dog owners ourselves, the welfare and wellbeing of our canine clients is of paramount importance to us, as is our reputation as trustworthy, honest and reliable trainers.
Before commencing a training programme with any client, it is important to know that we are on the same page regarding their dogs’ needs. If we feel that our ability to train your dog/s properly and thoroughly – and possibly our reputation – may be compromised as a result of inadequate commitment by all members of the family to the continued training, exercise, bonding and care of your dog on your part, we may decline to undertake such training.
Please note: Refunds will not be given if a client's dog is not responding to training due to non-compliance and/or lack of practice on the part of the client. Please therefore kindly acquaint yourself with the "Training Requirements" section below before you commit to a training programme with us.
You must be at least 18 years old to commence training, and be able to provide valid photo identification (ID or passport).
Any and all individuals who will be interacting with the dog/s on a daily basis and who are therefore required to know and understand training commands, must attend the lessons, in order to maintain consistency in the dog’s training (see point 5 below). Please note: We do not permit other trainers to be present at training sessions since (1) this constitutes mentorship/teaching; and (2) we do not advocate working with more than one trainer due to potential contradictions/conflicts in teaching styles and methods.
Dutiful Dogs will not be held responsible for the welfare of any children under the age of 18 left with us unsupervised during training. We therefore politely request that, if parents/guardians would like minors to attend training sessions, they do so only when at least one parent or guardian is present. Dutiful Dogs will not be held liable for any accident or injury occurring as a result of failing to abide by this requirement.
When you book training classes with Dutiful Dogs, you agree to learn, abide by and practise the tried and tested training methods we employ and teach, in order to maintain consistency for your dog. Inconsistent training methods may result in a dog becoming confused and training rendered ineffective. Dutiful Dogs will not be held liable, and gives no refunds, for training rendered ineffective, or injuries sustained, as a result of clients failing, or refusing, to follow correct method and procedure.
Training is an ongoing process throughout the lifetime of the dog, not a "one and done", or an "app" you download into your dog's brain. Training is a habit you form and maintain; remember - if the dog's eyes are open, it is learning! Practice and repetition are the key to strong foundations for an obedient and contented dog. Refunds will not be given for behaviours that continue as a result of training not being followed through with.
Please ensure that your dog is ready for your training session with a properly-fitted collar and leash, before the trainer arrives. Leashes are a wonderful training tool - not just something for walking the dog! No retractable (e.g. Flexi) leads and no harnesses unless the dog has a veterinarian-diagnosed condition that requires it wear a harness; proof of such will be required. Refunds will not be offered if incorrect equipment is used on the dog and the training session cannot proceed.
Icw point 4 above, please do take a few moments to watch the YouTube video below. Thank you!
Our Promise To You
At Dutiful Dogs, our intention is to set you up for success - right from the start. We want to give you the tools, and teach you to form the habits, that will enable you to continue working and communicating effectively with your dog/s once our services are no longer required. We want to get you and your dog/s to where you want to be with patience and persistence.
Our promise to you is that, by following the training habits we will introduce you to, combined with appropriate exercise and a good diet, you will be rewarded with a calm, happy and obedient family member you will be proud to have by your side.
Evaluations, Consults & Tailor Made Training
Please see below for details
Kindly note that our rates do not include the provision of equipment to be used for training such as leashes and collars.
We offer a full behavioural evaluation service for both private owners and third parties. Please contact us through the link at the top of the page for more details and pricing.
We offer half-day consults for behavioural issues. The consult comprises a full behavioural assessment and training proposal going forward. Consultations may take up to a half day, so please ensure you allow sufficient time for the full duration. Consults are not required for baby puppies (8-24 weeks). Clients choosing to proceed with a training package following a behavioural consult will receive a generous discount. Please contact us through the link at the top of the page for more details and pricing.
Tailor Made Training
Unless a behavioural consultation is not required, upon its completion individual lessons are charged at £90.00 per session. Each tailor-made training session lasts for approximately 75 to 90 minutes and is conducted on a one-to-one basis at your home, place of business or other specified location and includes a briefing and Q&A session at the beginning or end. A discount is offered for six lessons or more block-booked and paid for in advance. A discount is also offered for owners of dogs adopted from Battersea Dogs and Cats Home, Dogs Trust, RSPCA, or Blue Cross. Proof of adoption is required to qualify for the discount. Please get in touch using the details on the "Contact Us" page for more information.
We offer refresher sessions at a half-hourly rate, discounted for former clients.
For those who cannot or do not wish to go the full one-to-one training route, we offer an accompanied walking service. This service is not available to owners with dogs that have serious behavioural issues such as severe reactivity, barrier frustration, and aggression, but is helpful to those who may simply want more confidence in handling their dog, and dealing with interactions with strangers, on their walks. Please contact us through the link at the top of the page for more details.
No-shows, and lessons cancelled less than 12 hours prior to the agreed start time (except in the case of emergencies), will be charged at the full rate.
Payment is required in full at the conclusion of each training session, either in cash, via bank transfer or PayPal or, in the case of block-booked sessions, in total when you sign up, in order to take advantage of the pre-booking discount.